Sparkbooth Privacy Policy

Effective December 1, 2012

The Sparkbooth Privacy Policy describes the privacy practices of Sparkbooth’s websites, products, online services, and apps.

What does this privacy policy cover?

This privacy policy describes the privacy practices of Sparkbooth’s websites, as well as our products, online services, and apps (we refer to our products, online services, and applications as “apps”). This privacy policy also applies to Sparkbooth’s marketing and advertising practices. Please also see the Sparkbooth’s Terms of Use and any additional Terms of Use or the End User Licensing Agreement (EULA) that may apply to the website or application you are using.

What information does Sparkbooth collect about me?

Sparkbooth software and registration for customer support

When you purchase Sparkbooth software or license key, only your email address and transaction ID are collected. Payment is made through a third party vendor which may keep your information. If you register to use the Sparkbooth Support website or contact us for support or other offerings, Sparkbooth collects information that identifies you. This may include your name, company name, email address, or payment information. Some of this information is required and other information is optional. Registration with our customer support website is used solely for purposes of that website. We use a third party service for our customer support. You do not have to register to use this website. See those companies’ privacy policy for more information.

Sparkbooth websites and applications

We collect information about how you use our websites and applications, including when you use a desktop product feature that takes you online (such as a photo syncing feature). We may collect information that your browser or device typically sends to our servers whenever you visit a Sparkbooth website, or when a Sparkbooth desktop product feature takes you online. For example, your browser or device may tell us your IP address (which may tell us generally where you are located) and the type of browser and device you used. When you visit the Sparkbooth website, your browser may also tell us information such as the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website. Sparkbooth may collect information about how you use our websites and applications by using cookies and similar technologies. This information is anonymous and it will not be associated with you.

Sparkbooth product activation, license and updates

When you activate your Sparkbooth product, we collect certain information about your device, the Sparkbooth product, and your unique install ID. Some of our products include features that connect to our servers and offer you the ability to install updates to the product. We may keep track of information such as whether the update was successful or not.

Sparkbooth emails

Emails we send you may include a web beacon that tells Sparkbooth whether you have received or opened the email, or clicked a link within the email.

Buttons, tools, and content from other companies

Sparkbooth websites and applications may include buttons, tools, or content that link to other companies’ services (for example, a Facebook® “Like” button). We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, or view a Sparkbooth web page containing them, some information from your browser may automatically be sent to the other company. See those companies’ privacy policy for more information.

Sparkbooth social networking pages and social sign-on services

Sparkbooth has its own pages on many social networking sites (for example, the Sparkbooth’s Facebook® page). You may also be able to sign in to a Sparkbooth website or application using a social networking account, such as a Facebook® account. We may collect information when you interact with our social networking pages or use these sign-on features.

Third party APIs

Sparkbooth interfaces with a number of third party services via web service APIs. Sparkbooth does not collect user account information for these services, though they may be stored locally on your computer. See those companies’ privacy policy for more information.

How does Sparkbooth use the information it collects about me?

Sparkbooth uses the information we collect about you in a number of ways, such as:

  • Providing you with the Sparkbooth websites and applications for which you have registered, as well as any services, support, or information you have requested
  • Better understanding how our websites and applications are being used so we can improve them
  • Diagnosing problems in our websites and applications
  • Tailoring a website, application, or Sparkbooth marketing to your likely interests
  • Sending you business messages such as those related to payments or customer support
  • Sending you information about Sparkbooth, new application releases, special offers, and similar information
  • Conducting market research about our customers, their interests, and the effectiveness of our marketing campaigns
  • Reducing fraud, software piracy, and protecting our customers as well as Sparkbooth

What are cookies and how does Sparkbooth use them?

A cookie is a small data file that is stored on a user’s local computer for record-keeping purposes that contains information about the user that is pertinent to a website, such as a user preference.

Like most websites and applications, we use cookies and similar technologies to make our websites and applications work, as well as to learn more about our users and their likely interests.

Does Sparkbooth share my personal information?

Sparkbooth works with companies that help us run our business. These companies provide services such as delivering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes.

Sparkbooth may also share your personal information:

  • When you agreed to the sharing.
  • When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process.
  • When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our websites or applications against attacks, or protect the property and safety of Sparkbooth, our customers and users, or the public.
  • If we merge with or are acquired by another company;we sell a Sparkbooth website, application, or business unit or all or a substantial portion of our assets are acquired by another company. In those cases your information will likely be one of the assets that is transferred.
  • Sparkbooth does not sell or distribute any of the information that is collected.

Is my personal information displayed anywhere on Sparkbooth’s websites or applications?

There are several places on Sparkbooth’s websites and applications that allow you to post comments, upload pictures, or submit content for others to see. Sometimes you might be able to limit who can see what you share, but there are some places where what you share can be seen by the general public or other members of the website or application. Please be careful when you share your personal information. Do not share anything you wouldn’t want publicly known unless you are sure you are posting it within a website or application that allows you to control who sees what you post. If you choose to share personal information or a document, the terms of this privacy policy will not apply to any information shared. Please note that when you post messages on certain user forums on our websites and applications, your email address or name may be included and displayed with your message.

To remove content you have shared on our websites and applications, please use the same website or application feature you used to share the content. If another user invites you to participate in shared viewing, editing, or commenting of content, you may be able to delete your contributions, but usually the user that invited you has full control. If you have questions or concerns about this, please contact us.

Is my personal information secure?

We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite our efforts, no security controls are 100% effective and Sparkbooth cannot ensure or warrant the security of your personal information.

Where does Sparkbooth store my personal information?

Your personal information and data files are stored on Sparkbooth’s servers and the servers of companies we hire to provide services to us. Your personal information may be transferred across national borders because we have servers located worldwide and the companies we hire to help us run our business are located in different countries around the world.

How can I review, update, or delete my personal information?

If you want to delete your Sparkbooth Support account, please email your request to hello@sparkbooth.com. Note that we need to retain certain records for legal or internal business reasons and that some of your information may remain on backup systems, in compliance with applicable law.

We will retain your personal information for as long as necessary to provide you with the websites and applications you are eligible to use, or as needed to comply with our legal obligations or enforce our agreements.

Will Sparkbooth market to me?

Sparkbooth and the companies we hire to help us market our websites and applications on our behalf may use your information to provide you with information and offers related to Sparkbooth.